Trustpilot was founded in 2007 with a vision to create an independent currency of trust. We’re a digital platform that brings businesses and consumers together to foster trust and inspire collaboration. We’re free to use, open to everybody, and built on transparency. The more consumers use our platform and share their own opinions; the richer the insights we offer businesses; and the more opportunities they have to earn the trust of consumers, from all around the world. You can create a free profile by using your Facebook or Google login or an email address. In addition, customers may receive a Trustpilot invitation from a business that they have recently used.

  1. Like the Better Business Bureau or Yelp, it’s a resource that people can use to leave reviews and read reviews from other consumers.
  2. Learn more about how we address misuse of the flagging function.
  3. I could also see that the company had already responded to many of the negative reviews that were left earlier the same day.
  4. We consider reviews to be user-generated content owned by their author, and they are the only one who can edit or permanently delete their reviews.

There’s no perfect system, and there will always be ways for companies to filter review invitations or hire others to write fake reviews for their benefit. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. We also want to give businesses the opportunity to engage with their customers on Trustpilot. Our products and services offer businesses organised intelligence to help them improve the experience they offer and grow more efficiently.

Tryg onlinehandel med Trustpilot-appen

Whether you’re looking at a product, seller or service provider, reading reviews first is a great way to ensure you’re getting the most for your money. Team Clark has looked into Trustpilot to see if you can trust the reviews you’ll find there and to get an idea of how the website may help businesses. In this article, I’ll take a close look at what Trustpilot is, how it works and how to keep an eye out for fake reviews. Those doubts have forced the company to become more open about client practices in recent years. In 2019, for instance, Trustpilot unveiled a new “transparent flagging” feature that allows consumers to find out how many reviews a given company has flagged. It has also implemented automated fraud detection software to help identify infractions against its flagging policies.

And DressLily responded to 99% of its negative reviews, typically within a week. On this page, you’ll find detailed information on how a company has used Trustpilot over the past 12 months. This includes where the company’s reviews come from, how its ratings differ per source, how many reviews it has flagged and whether those flagged reviews actually breached Trustpilot’s guidelines. As you can see, the company had an average rating of 2.8/5 stars from 3,543 reviews at the time of writing. Whether you’re a consumer wanting to read some reviews before you buy from a company for the first time or a business hoping to create a bigger online presence, Trustpilot may be worth checking out. Over 213 million consumer reviews of businesses and products of almost 900 thousand domains have been posted on Trustpilot and those numbers are growing by more than one review per second.

Where it Pays To Shop Online!

Trustpilot prides itself on being free for everyone, but there are also paid options for businesses that give them access to additional features. Your company is a new experience for me but I am an old but educated and discerning person and am happy to review products I buy. My experience with Trustpilot has been nothing but positive.

I find it very handy getting promotional information from one central email rather than from every retailer. It’s also convenient having favourite retailers flagged when looking for something.

How Does Trustpilot Work?

Then I filtered the same table by organic reviews to find that while most were bad, there were still a good number of positive organic reviews posted in the past year. Whether you just want to read reviews or leave one of your own, visit to get started. Trustpilot is a review platform that’s open to everyone. Share your experiences to help others make better choices and encourage companies to up their game. Find companies, read reviews, or write them—all while on the go. Trustpilot’s “standard plan” starts at $225 a month, although additional modules—such as unlimited review invitations and location-based review analytics—add to the price tag.

Next, I looked at the Trustpilot profile page for I have several family members who regularly order from this site, so I know that this is a legitimate retailer. Still, I know that the shipping times, quality and advertised sizes seem to be frequent complaints from Wish customers. The business transparency page is one of the most valuable resources because it gives you an idea of how the company is interacting with its customers.

The reviews on Trustpilot are real opinions from real people and we employ robust processes to detect and remove fake information. The platform is free to use, open to everybody and built on tickmill review transparency. They also receive marketing tools that help them tout their reviews, including widgets that showcase their TrustScore and an image generator tool for social media profiles.

Creating a Profile and Writing Reviews

There have been not one glitch with the program when I am ordering, placing, etc. I am confident I will continue to use Trustpilot in a positive waying going forward for any other companies who provide this service to the website. Trustpilot is the best in business, it provides you with information before you even ask. It’s very easy to use and informative, Trustpilot is comfortable when using, it keeps your data and personal information very secure and most of all the give us all that we need.

I typed in “dresslily” and clicked on to get an idea of how Trustpilot works. This is a clothing retailer that I’ve seen advertised on social media, but I’ve never ordered from it. Based in Copenhagen, Trustpilot has more than 660 employees and operates offices in London; Edinburgh, Scotland; New York; Denver; Melbourne, Australia; Berlin; and Vilnius, the capital of Lithuania.

One time, I had an issue with a merchant who didn’t give Rakuten credit for my purchase so I didn’t get a cash back. However, Rakuten gave me a bonus cash back to compensate for that. After making several purchases through Rakuten in August, I noticed that none had been credited to my account. I checked in September, October, and November, and still nothing.

See how we combat fake reviews

All reviews are treated equally—and we don’t allow companies to remove a review just because they don’t like it. They simply bilked me out of so much cash and still continue to offer dell cashback on their website which other people are also complaining of not receiving. I could also see that the company had already responded to many of the negative reviews that were left earlier the same day. That tells me Fabletics is most likely a trustworthy company and that Trustpilot may be a great way to contact Fabletics if I have any questions after my order.

Additionally, some of the negative reviews have been invited by Fabletics, which makes me think that the company doesn’t limit its review invitations to only those customers who’ve had positive experiences. Lower on the page, you’ll see all of the published reviews sorted by date. Trustpilot says the reviews are published automatically, so there’s no censorship. You can scroll down to read reviews left by customers as well as replies from the company. You’ll also see if any reviews have been reported and removed for breaching Trustpilot’s guidelines. Trustpilot hosts reviews to help consumers shop with confidence, and deliver rich insights to help businesses improve the experiences they offer.